SHIPPING, REFUNDS & PAYMENTS
At XM Cosmetics, we offer free shipping on orders over $40 within Australia. This excludes some large items and Hazardous goods. Use code Freeyay.
Standard delivery is within 1-3 days for most cities in Australia at $8.50 for orders below 500grams with maximum charge of $17.50 for up-to 5kgs. All other items above the 5kgs will be charged accordingly. Delivery outside of metro areas may be slightly longer and a-lot more costly
If your order contains hazardous goods, the delivery time and shipping cost will increase as these items have to go via a courier service. Please not the freight is usually based on your postcode. Some cities may have a longer waiting time and cost. These cost can not be determined at the time of checkout, therefore the standard freight will be charged. Any additional Cost will be emailed to you.
Orders will be processed and sent within 3 days of order being received. Orders placed on public holidays or weekends will be processed on the next business day following. Depending on where you are located, delivery days and times will vary.
We use variety of delivery carriers based on the job at hand. Our popular one to use is Australia Post. Most parcels can be sent using this service however some international orders may require the use of other courier companies such as Fedex, DHL. You will be advised of this when we do decide to pursue this option. Our aim is to ensure that your order gets to you on time and in safe hands and so we try our best to select the best for you.
For security reasons we cannot deliver to P.O.Box addresses. Australia post and international delivery couriers will not accept any hazadous or flammable items/products. If the delivery address is incorrect, an additional delivery charge may be inccured.
At XM Cosmetics we offer 7 day credit note on all of our products if the product is not what you expected, damaged or is defective, we will love for you to contact us. Please reach us firstname.lastname@example.org simply send us a message on fb with your order details. If the product is not defective and you simply want to return due to change of mind, we request that the product be in its original state, un-opend within 7 day period. We will be happy to issue refund or exchange. Return shipping cost are the responsibility of the customer. There will be NO Cash refunds. Damaged products will be warranted full replacement no questions asked.
To cancel your order, simply send us an email detailing the transaction to email@example.com. If the order has not been shipped, the order will be cancelled with no penalty. If the order has been shipped, the guidelines for an unwanted return will be followed. Please see refund policy above.
It is very important that you enter the correct contact numbers, names and addresses. Information provided for payment transactions must all correspond. The address that your bank has on file for you needs to be the same as the address you provide us to prevent confusions. We currently accept major credit cards including visa, master card and more both via our online store, market stores or phone orders. Card payments will processed immediately following order. We also accept pay pal as well. Our pay pal email is firstname.lastname@example.org.